Privacy policy

This privacy statement discloses the privacy practices for Vebnet Employee Benefits Website.
Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices. Vebnet has agreed to notify you of:

  • What personally identifiable information of yours or third party personally identification is collected from you through the web site
  • The organization collecting the information
  • How the information is used
  • With whom the information may be shared
  • The choices are available to you regarding collection, use and distribution of the information.
  • The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Vebnet control
  • How you can correct any inaccuracies in the information.
  • If you feel that Vebnet is not abiding by its posted privacy policy, you should first contact the Vebnet Chief Technology Officer by email on

Privacy Policy
Vebnet, Ltd. ("Vebnet", "our," "us" and "we") has created this privacy policy in order to communicate our commitment to the privacy of information provided to us by our employer customers and their employees. We understand the nature of the information entrusted to us and acknowledge that maintenance of the privacy of such information is of the highest importance to our customers and their employees. The following discloses our information gathering and dissemination practices for the web site that you have accessed using the special benefits icon, ("Web Site"), and our services, as described in our Master Service Agreement ("MSA") ("Service" or "Services").

Our Information Practices
We collect, use and disclose the following categories of information in the following ways, subject to the Exceptions section, which follows below:


Company Contact Information
When customers and prospective customers contract for Services or inquire about our Services, we ask them to provide us with company contact information, some examples of which are the company's name, address, number of employees and industry classification. We use company contact information to provide information to customers and prospective customers regarding our Services and to maintain a record of inquiries regarding our Services. We will also send customers and prospective customers email messages using company contact information in the following circumstances:

  • Welcome customers to our Service;
  • Explain the new features of our Service as our Service develops and grows;
  • Notify customers and prospective customers of Service promotions; and
  • Communicate with customers about their use of our Service.

Employee Information
When our employer customers utilize our Services to manage and communicate employee information on behalf of their employees, they provide us with information typically provided by an employee to an employer's human resources and/or payroll departments. Such information often includes, but is not limited to, the employee's name, address, social security number, title, salary, date of hire, benefit elections and information regarding an employee's dependents. We utilize the information provided to deliver Services to our employer customers and their employees.

Unless directed by our customers, we do not share employee information provided by our customers with anyone. When directed by our customers, we communicate company employee information to third party service providers such as payroll service bureaus, insurance companies and third party administrators, among others. We may also aggregate employee information from multiple employer customers to perform analyses.

Examples of analyses performed include, but are not limited to: number of employees enrolled in plans provided by a particular insurance carrier, average number of employees employed by our customers and average number of benefit plans sponsored by our customers. When used to perform such analyses, information provided by an employer customer or its employees is never disclosed in a level of detail sufficient to permit the identification of any individual employer customer or individual employee record.

Login Identification/Passwords
Our Service requires users to provide us with login identification and a password, which we will use to verify your identity and for our internal use in maintaining your customer account.

Referencing Web Site
If a prospective customer is referred to us from a third party with whom we have a business referral relationship; we collect the name and URL of the referring web site to facilitate the business referral relationship with the referring third party.

Log Files
We gather user IP addresses when customers and their employees use our Service and Web Site. We use IP addresses to help diagnose possible Service interruptions and administer our Service and Web Site. We also use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Service Activity Logging
Our application has the capability to monitor all of your actions while using our Service and report those actions to us. We utilize this information to understand the use of our Services to diagnose problems and enhance the features and functionality of our Service. We do not disclose such information to anyone, including our employer customers or their employees. 

Except as described above, we will not otherwise use or disclose any personally identifiable customer or employee information, except to the extent reasonably necessary: 

  • To correct technical problems and to technically process your information;
  • To protect the security and integrity of the Web Site and our Service, including without limitation to enforce our Master Service Agreement with you;
  • To protect our rights and property and the rights and property of others;
  • To take precautions against liability;
  • To respond to claims that your information violates the rights or interests of third parties;
  • To the extent required by law or to respond to judicial process; or
  • To the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety, as applicable.

You understand and agree that technical processing of your information is and may be required (a) to send and receive messages in your use of the Service; (b) to conform to the technical requirements of connecting networks; (c) to conform to the limitations of our Service; and (d) to conform to other, similar technical requirements.

Storage of Information
We store customer and prospective customer information for up to ten (10) years for business purposes. We store employee information during the term of a customer's Master Service Agreement and for up to ninety (90) days after termination of such Master Service Agreement, after which, all employee information is automatically deleted from our Service.

General Information

Links to Other Web sites
Our Web Site contains links to other Web Sites. We are not responsible for the privacy practices or the content of other Web Sites.

Our Web Site uses firewall technology as a standard Internet security measure to prevent the loss, misuse and alteration of the information under our control. Our web servers are located in a high security and high availability co-location facility professionally managed by a third party vendor. The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When you type in data to any of our pages that information is encrypted and is protected with the best encryption software in the industry - SSL.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.

Notification of Changes
If we decide to change our Privacy Policy, we will post those changes on our Web Site so our users are always aware of what information we collect, use and disclose. If at any point we decide to use or disclose information we have collected in a manner different from that stated at the time it was collected, we will notify our employer customers by way of e-mail.

Contact Information
If you have any questions about this privacy policy, the practices of this Website or our services, you can contact us at;

Vebnet, Ltd.,
Standard Life House,
30 Lothian Road,
Edinburgh EH1 2DH.

  • Contact us

    General Enquiries
    T: +44 (0) 131 245 5338

    PR Enquiries
    Amy Cayzer

    T: +44 (0) 131 245 5307
    M: +44 (0) 7710 399 770

  • Request a meeting
  • Request a demo

At the Employee Benefit Awards 2015, BNP Paribas and their Vebnet powered benefit solution won 5 out of 5 awards.
Take a look at the case study to see how we helped them win.

Best benefits communications - large employer Grand prix Best heaithcare and Wellbeing benefits - large employer Best flexible benefits plan - large employer Best alignment of benefits to business strategy


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